Return & Refund
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Return policy on customer remorse
All things are returnable within 14 days of the day you receive your order if you decide to change your mind. For a smooth return process, please send an email to info@emmatradingptyltd.co.za
Only the following circumstances allow us to accept returns for customer regret:
If an item has a manufacturing seal, it needs to be unopened.
The product needs to be in its original packaging with all of its original attachments.
You must get in touch with us before returning the item. Please get in touch with us before returning any merchandise. After instructions are received, returns must be delivered within 14 days.
Return policy on damaged, wrong, or dysfunctional products
Please send us an email at info@emmatradingptyltd.co.za if you discover any defective, incorrect, or malfunctioning items in your order.
You have 14 days to return these items for a refund or a replacement under the previously described scenario. The day after you receive your order is when this period begins. Items that develop defects within 14 days of receiving the order fall under this category as well.
Restocking Fee
There is no restocking fee for returned orders.
Returning an order
Tell us why you are returning by sending us an email at info@emmatradingptyltd.co.za
Packing guidelines:
Place the goods safely inside a box.
Make use of the specified address.
Use your preferred shipping company or the closest post office to ship the parcel.
Canceling an order
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.
Lost shipments
Please email our customer care at info@emmatradingptyltd.co.za if at least two days have passed after the anticipated delivery date, and give us at least five days to look into the item’s whereabouts with the courier service. After a five-day investigation, if we are unable to locate your cargo, it will be deemed lost, and you will be eligible for a complete refund or, if you would prefer, a replacement.
Refund process
Please email our customer care at info@emmatradingptyltd.co.za if at least two days have passed after the anticipated delivery date, and give us at least five days to look into the item’s whereabouts with the courier service. After a five-day investigation, if we are unable to locate your cargo, it will be deemed lost, and you will be eligible for a complete refund or, if you would prefer, a replacement.
Contact information
Phone: +27 63 584 3180
Email: info@emmatradingptyltd.co.za
Working Hours: 24 hours a day, 6 days a week
Mailing Address: 8 Kerk St, Bodorp George, Western Cape 6529
Emma Trading PTY Ltd